Shikha Pal

Senior Executive - SpiceJet Pvt Ltd
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  • DOB
    05/11/1996
  • address
    Lane No-8, Meera Nagar,Virbhadra, Rishikesh
  • email
    shikhapal55@gmail.com
  • phone
    +91 8449134090

technical skills

Excel
Word
Powerpoint

soft skills

Communication
Language
Public Relations

what i do

Reservation & SSR

Handles all kind of reservation and special service requests.

Travel Agency Queries

Handles and resolves customers' queries.

Dealing with Corporate Clients

Handles corporate clients with their queries.

Handling Flight IROPs

Handles customers on Flight irregular operations.

interests

music
gaming
photography
reading
traveling
sports

experience

  • SpiceJet Pvt Ltd

    Jan 2016 - present Sr. Executive

    Responsible for handling Reservation & SSR (Special Service Requests) on calls, flight Bookings, flight IROPs bookings changes & cancellations, complaints handling & customer queries. Specialized in Sky Speed and in dealing with Corporate Clients.

  • KPMG , Gurgaon

    May 2015— Aug 2015 Intern

    Responsible for handling customer queries, time scheduling and booking reservation.

education

  • Bachelor of Business Administration - Aviation Operations

    2013 - 2016 University of Petroleum & Energy Studies, Dehradun

  • Intermediate

    2012 - 2013 SGRR, Rishikesh

contact

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